Frequently Asked Questions

Simply purchase NovaTears®, register here for the 30 Day Challenge, and use the product as directed for 30 days.

You’ll receive a series of emails to guide you and help you get the most out of your experience.

Yes. You must purchase an eligible NovaTears® product, register here for the 30 Day Challenge and complete the 30-day period to be eligible for a refund.

Refund claims can only be made after completing the 30-day challenge. You’ll receive instructions in your Day 30 email on how to submit your claim.

You’ll need to keep your original purchase receipt and complete the online claim form after finishing the 30-day challenge.

A link to the claim form will be emailed to you once you’ve completed the challenge.

Yes. Refunds are capped at $35 AUD in Australia and $35 NZD in New Zealand.

No. Only one claim per household is permitted during the campaign period.

Only NovaTears® Original 3 mL is eligible. The offer does not apply to the Omega-3 variant or products obtained via prescription (PBS in Australia).

If you have a question about the offer or an issue using this website, please fill out our enquiry form here and we will get back to you as soon as possible.

You can view the Terms & Conditions here.